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10% OFF on £50 Spend & 20% OFF on £100 Spend Automatic Discount at Checkout

FREE Delivery for all UK Customers

We Deliver to: UK, EU, US, CAN, AUS, NZ & Middle East

FAQ

Product Shipping

Where do you ship to?

We ship to UK, Europe, US, Canada, Australia, New Zealand and the Middle East. Please ensure that the correct address details are provided on your order in compliance with the postal requirements of the recipient country. Incorrect information can result in packages being lost & we will not be held responsible for this.

How long will my order take?

Please refer to our delivery policy for shipping to various regions and different types of products.

Why does it take long to receive my order?

Unlike most stores, we don't believe in mass production because we make our pieces like they are meant for ourselves or our loved ones. Hence, we emphasise creating exclusive & custom-made pieces only once an order is placed. Most of our items are handmade as well, so this is why you have to wait a little longer to receive your order. Moreover, we use the most cost-effective logistics methods to deliver the items over to you, and this helps us keep the costs down and pass the savings over to you. All of this explains precisely why Annie Shah Accessories is so affordable despite its luxurious high-end quality.

What if i don't receive my order?

Annie Shah Accessories is backed by 'Money Back Guarantee.' If UK & EU customers do not receive their order within 2 months for any reason, then they are eligible for a full refund. For the rest of the world countries, if the order is not delivered within 3 months for any reason, then customers become eligible for a full refund.

Product Return

What is your Returns Policy?

Annie Shah Accessories has a 14 days Returns Policy. In the unlikely event that you are unhappy with your purchase, you can return the items to us within 14 days of receipt of the order, and we will offer you a refund (minus the postage cost incurred by us), providing the goods are returned in unused pristine condition and in the original packaging. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. We may refuse the refund if the item shows any signs of wear and tear. Please do not deliberately damage the item simply to get a refund, your chances of refund acceptance are much higher if the item is in pristine condition so it can be resold. You are responsible for the return postage and ensuring the item reaches us safely. We do not offer exchanges. Please contact us and quote your order number for instructions on returning your item. To complete your return, we require a receipt or proof of purchase. For hygiene reasons, we cannot offer returns or refunds on earrings. Tarnishing or discolouration due to chemical contact, perfumes, bleaching, heat exposure and general wear and tear is not a fault.

Can i cancel an order after placing it?

Unfortunately once an order has been placed, it cannot be cancelled.

How do I ship my order back to you?

To return your product, you should write us an email at info@annieshah.com with the order no. We will fully inspect the item and if your return is accepted then we will then send you our UK warehouse address where you need to mail your product back to us.

Hair & Makeup Services

Does Annie Shah and her Team provide mobile service?

Yes, Annie and her Senior artists offer a mobile service and they will travel to you on the day of your booking whether it is your home or venue. The only time you will need to come to see Annie at her Studio near West London is when you book a bridal trial appointment with her.

How soon should i book Annie for my Wedding?

Annie gets booked up very quickly and as this can be as far as 18 months ahead of wedding dates. We would recommend that you book as early as possible after securing your wedding date and no later than six months before the wedding.

I'm getting married in a few weeks time, will Annie be available?

We recommend that you get in touch with us ASAP and we will check to see if your date is free. Sometimes we do have late bookings available at short notice.

When do i wash my hair for the Wedding Day?

We ask all brides to wash their hair the day before the event and do not apply any hair products and let it air dry or blow-dry. Blow drying your hair beforehand is highly advisable if your hair is very curly and frizzy. Please note that we do NOT offer blow-dry service and only style dry hair. For any reason, if you do need to wash your hair on the day, please ensure it is bone dry before the booking.

Do i need a trial before my Wedding Day?

As Annie is highly experienced and she has been in the wedding business for over 15 years, most of our brides do not feel the need to book a trial. Plus, Annie Shah offers an option of free of charge phone/video consultation for brides so they can discuss their looks and requirements with her before the big day. However, if a bride feels the need to get a trial done then that can be arranged at an additional cost. All trial appointments are pre-booked and take place in our studio based near West London. We request brides to bring their outfit picture with them and also any images of hair and makeup looks that they like to their trial appointment.Please allow two hours for the trial appointment as this will allow plenty of time for a consultation and hair/makeup application, and any 'tweaking' if needs be, such as changing lip colour or adding more blusher etc. Once the look is agreed upon, we will take photos, make notes of your hair and makeup so we can easily re-create your look on the day.

Does Annie offer Bridal Hair and Dressing too?

Yes, Annie Shah provides a fully comprehensive service to the brides which includes Hair, Makeup, Dressing, Jewellery Setting and Scarf Draping.

What hygiene precautions do you take?

Our makeup kit is cleansed regularly. All makeup brushes are cleaned and sanitised after each use. We don’t blow on to the brushes, and where possible we will use stainless steel spatulas (always sanitised) to decant cream makeup products such as foundations and lipsticks.

How do i book Annie?

Please get in touch with us via phone or email or filling out the contact form on our Contact page. You will need to provide us with your wedding date, time to be ready for and the location where you need to get ready. We will then check availability of your date. If the date is available, we will send you the full quote and other details of the bridal package. Once you confirm you wish to proceed with the booking, we then send you a booking invoice for the 30% deposit payment via bank transfer along with our terms and conditions. As soon as we receive the deposit payment, we will confirm your booking and the date will no longer be available for another client.

What method of payment do you accept?

We accept bank transfers and payments in cash. International clients can also pay via Paypal and Western Union; cheques and credit cards are NOT accepted.

Which makeup brands do you use?

Our makeup kit contains a wide variety of luxury and high-end products which we have selected over the years based on their longevity, flawless coverage and photographic qualities. Our makeup kit contains the following products amongst others:

Girogio Armani

Estee Lauder

Charlotte Tilbury

Lancome

Huda Beauty

Benefit

Fenty

Chanel

NARS

MAC

Laura Mercier

Make Up For Ever

Anastasia Beverly Hills

Urban Decay

Our kit also contains High Definition products to help create a ‘soft focus’ effect on the skin to help disguise fine lines and imperfections resulting in a radiant complexion so ensuring that makeup application is camera ready.

have sensitive skin, will your products be suitable for me?

The majority of our makeup products are high-end hypoallergenic and are compatible with most skin types. However, if you have a very sensitive skin or a particular condition, then we highly advise you to provide us with some of your products (such as moisturiser, primer and foundation) that you have tried and tested and work well for you.

How long will it take for Annie to do my bridal hair and makeup on the day?

Your bridal hair and makeup application time vary depending on the look you go for. On average, a traditional Asian Bridal look will take anything from 2-3 hours including dressing and scarf draping. English Weddings, Receptions, Registry and any other Pre-wedding looks will take around 2 hours.

How far can Annie and Team travel for bookings?

We are based in High Wycomeb near West London, and as such most of our bookings are local covering Central London, Greater London, Middlesex, Berkshire, Buckinghamshire, Hertfordshire, Essex, Surrey, Bedfordshire, Kent, Oxfordshire and the surrounding areas. But sometimes we travel much further in the UK, so it is worth enquiring. For Destinations Weddings, however, there is no travel limit, and we have provided services in over 14 countries covering four continents so far.

What are your charges for Destination Weddings?

For destination weddings, in addition to our standard fees, clients will need to pay for direct flights, airport transfers and accommodation with all meals. Please get in touch to enquire about our fees.

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